We understand that memorial jewellery raises many personal, emotional, and practical questions. This page has been created to offer clarity, reassurance, and guidance — in a calm, respectful way.

If you ever need personal support or would prefer to speak privately, we are always here to help.

 

General Questions-

 

1- What is memorial jewellery?

Memorial jewellery is jewellery created to honour and remember a loved one, often incorporating symbolic elements or memorial inclusions such as ashes or hair. Each piece is designed to carry personal meaning, memory, and connection.

 

2- Is memorial jewellery treated differently to standard jewellery?

Yes. Memorial jewellery is handled with additional care, respect, and responsibility. Each piece is treated as a personal and emotional item, not simply a product.

 

3- Do I need to know exactly what I want before contacting you?

No. Many families begin with a feeling or intention rather than a design. We guide you gently through the process and help shape your ideas into a meaningful piece.

 

Design & Customisation-

1- Can I create a completely bespoke memorial piece?

Yes. We offer a bespoke memorial design service where each piece is designed individually around your story, memory, and wishes.

 

2- Can you redesign inherited or sentimental jewellery?

Yes. We can sensitively reintegrate inherited or sentimental jewellery into new memorial designs, preserving legacy while creating something new.

 

3- Can multiple inclusions be used in one piece?

Yes. We can create designs that incorporate multiple memorial inclusions, depending on the structure and design of the piece.

 

Ashes & Memorial Inclusions-

1- How much ashes are needed?

Only a very small amount is required for each piece.

 

2- Is it safe to send ashes?

Yes. We provide clear guidance and a respectful, secure process designed to protect both your loved one’s remains and your peace of mind.

 

3- How are ashes handled?

All memorial inclusions are handled with care, dignity, and strict internal protocols throughout the creation process.

 

4- Are ashes visible in the jewellery?

This depends on the design chosen. Some pieces feature visible inclusions, while others are designed to hold them discreetly and privately.

 

Process & Timing-

 

1- How long does a memorial commission take?

Timeframes vary depending on design complexity and commission type. Clear guidance is provided during consultation.

 

2- Will I receive updates during the process?

Yes. You will be kept informed and supported throughout your commission.

 

3- When does work begin?

Work begins once your commission is confirmed and payment is received, ensuring your piece is reserved in our production schedule.

 

Quality, Care & Longevity-

 

1- Will my memorial jewellery last?

Yes. All pieces are created to high craftsmanship standards and designed for long-term wear and preservation.

 

2- How do I care for my memorial jewellery?

We provide full aftercare guidance to help you preserve the beauty and integrity of your piece.

 

3- Can my jewellery be refurbished in the future?

Yes. We offer a memorial restoration and preservation service to care for your jewellery over time.

 

Emotional Considerations-

 

1- What if I feel unsure or overwhelmed?

This is completely natural. Memorial jewellery is deeply emotional. You are never rushed, and support is always available.

 

2- Is it okay if I’m not ready yet?

Yes. There is no right time. Your journey is personal, and you are welcome to begin when it feels right for you.

 

Practical Questions-

 

1- Do you offer consultations?

Yes. We offer private consultations to discuss designs, options, and guidance.

 

2- Is my commission treated confidentially?

Yes. All memorial commissions are handled with discretion, privacy, and respect.

 

3- Can I ask questions before committing?

Always. We encourage open communication and gentle guidance before any decisions are made.

 

If your question is not answered here, or if you would prefer personal guidance, we are always here to help.

Memorial jewellery is not just about design — it is about care, trust, and remembrance. We are honoured to guide you through that journey.